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Returns & Exchanges

RETURN POLICY

We accept returns in new, scent-free, unused condition with tags and original packaging within 14 days of delivery. We will only accept returns for purchases made through kaona.co and we do not offer free shipping on returns. 

To request a return for an item purchased on kaona.co:

  • Email aloha@kaona.co with your order number, contact name, and the item you are returning. Proof of purchase from our website is required to process a return.
  • Once the return is received and approved, it may take up to 30 days to process the refund. 

SALE ITEMS

Only regular priced items may be returned or exchanged. Sale items (including Gift Sets) are final sale and cannot be refunded or exchanged.

EXCHANGE POLICY

We accept exchanges (excluding gift cards) in new, scent-free, unused condition with tags and original packaging within 14 days of delivery. Items may be exchanged for a similar item of the same price. Due to limited quantity, we cannot guarantee your item will be available for exchange and we do not offer free shipping on exchanges.

To request an exchange for an item purchased on kaona.co:

    • Email aloha@kaona.co with your order number, contact name, and the item you are exchanging.
    • Once the exchange is received we will send out the desired item with tracking information.

    Defective or damaged items may be exchanged for the same item. Please contact us at aloha@kaona.co and we will be happy to assist you. 

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